Lisa Bloks

Municipality of Tilburg: Saving costs through a great website

Municipality of Tilburg: Save costs through testing With 140,000 annual calls, Tilburg municipality aimed to cut costs by improving their website. We tested the redesigned site, focused on whether information could be found more easily. Goal: Reducing calls to save costs Tilburg’s residents participated in a User Test, performing 7 key tasks (top tasks) on

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Photo of the hall in the Princess Maxima Centre with colored glasses on the side

Princess Máxima Centre: New build for patients, family, and staff

Prinses Máxima Centre: New build for patients, family and staff The Princess Máxima Center (PMC) for paediatric oncology aims to provide the best possible care to children with cancer and their families. The logistical plan for the new construction of PMC had to be re-evaluated and enriched with the needs and desires of patients, guests

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